Please note the following tips on how to use your Mobility Budget for rides with FREE NOW.
Book your FREE NOW ride with REACH NOW
To use your Mobility Budget for a FREE NOW taxi ride, please always order your taxi via the REACH NOW App. Important: It is not possible to pay via the Mobility Budget if the taxi booking was requested by your or your driver via the FREE NOW app.
Time to pay
It is best to inform your driver before the end of the journey that you want to pay via the app. Once you have arrived at your destination, please open our REACH NOW app. If you don't see a payment request immediately, please open "Active Bookings" to find your ride and pay. Before you pay, you have the choice to add a tip for your driver.
Take cash or a credit card with you
When booking FREE NOW rides, we always recommend carrying cash or an EC or credit card with you in case your phone is out of power or the internet connection is interrupted during the payment process.
If something goes wrong
Please also note: If the connection is interrupted, you cannot pay with the REACH NOW App and therefore cannot use your Mobility Budget. Please be advised that in these cases we are not able to later reimburse your costs with your Mobility Budget.